Terms and Conditions

RULES AND REGULATIONS

Times: rooms are available to guests from 2:00 p.m. on the day of arrival until 10:00 a.m. on the day of departure.

Cancellation: In the event of cancellation between 7 days and 1 day before arrival, 100% of the agreed price of the stay will be charged. In the event of a no-show or early departure, 100% of the agreed price of the stay will be charged.

Room occupancy: the room and the linen provided must be checked upon arrival. Any discrepancies must be reported immediately to management. N.B. Any complaints made on subsequent days or upon departure will not be accepted.

Identification documents: upon arrival at the property, all guests, including minors, must provide valid identification documents.

Prohibitions: it is strictly forbidden to allow anyone who has not been registered by authorised staff to stay overnight in the room. It is also forbidden to dispose of any kind of waste in the toilets.

The property does not have smoking rooms. Therefore, smoking is strictly prohibited throughout the entire property.

The use of personal electrical appliances in the rooms is prohibited (electric hotplates, food warmers, etc.). For any requirements, please contact management, who will be pleased to find the most suitable solution for your needs.

Unattended belongings: management accepts no responsibility for belongings that are not stored in the designated safes located inside the wardrobe in each room.

Breakfast: breakfast is served in the breakfast room from 8:30 a.m. to 10:00 a.m.

Animals: animals of any type, breed or size are not permitted in any indoor or outdoor area. Please note that the property is privately owned and open to the public.

Room cleaning and housekeeping: this service is provided daily until no later than 12:00 noon. The service cannot be guaranteed if the room is not vacated by 11:00 a.m.

  • Additional daily room cleaning: €15.00 per hour

Linen: it is strictly forbidden to remove the linen provided in the rooms from the property, as it is intended exclusively for use within the rooms. Any missing linen will be charged to the guest’s bill.

  1. Bed linen is changed weekly. Any additional change must be requested directly from management and will incur an additional charge.

  • Additional bed linen change: €22.00.

  • Additional bathroom linen change: €9.00 per person.

  1. Bathroom linen is changed every 3 days. Guests are kindly requested to hang their towels on the designated hooks. If you would like them to be changed on the third day, please leave the used towels on the floor. Any additional changes will be charged.

  2. Linen must not be used as a cleaning cloth or for any purpose other than its intended use. Any damaged linen will be charged at the supplier’s applicable rates.

Hygiene: all cleaning products used are professional products supplied by “Bayer – Ecolab Italia”, helping to create safer, cleaner and healthier environments while protecting the places where people eat, sleep and spend their leisure time and safeguarding the health of our guests.

Furthermore, after every check-out, all rooms are sanitised to ensure an even healthier environment.

Damage to the property: in the event of damage to the property or its contents, or the loss of keys, a penalty will be charged to the guest’s bill. The amount of this penalty will be calculated according to the extent of the damage caused.

Regardless of the payment instructions provided, the guest acknowledges that they are personally, jointly and severally liable with the other guests included in the same booking for the payment of all charges incurred during the stay.

Management reserves the right to amend these Rules and Regulations when necessary for operational reasons or to ensure the proper functioning of the services.